This Refund Policy states the general refund rules that apply to subscriptions and purchases across IOXFORGE TECHNOLOGIES LIMITED ("Ioxforge," "we," "us," or "our") and its family of products (each, a "Product," together the "Products"), including Marktraq, and any Products we launch later. Individual Products may state their own, more specific refund terms, which govern for that Product's use where they differ from or add to the general rules below; see Section 6.
1. Merchant of Record
All Ioxforge Products bill subscriptions and purchases through Paddle.com Market Limited ("Paddle"), which acts as merchant of record. Paddle handles the payment transaction, applicable taxes, and, when a refund is approved, the return of funds to your original payment method. Charges from Ioxforge Products will typically appear on your statement as processed by Paddle.
2. General Refund Stance
Ioxforge Products are generally offered with a free trial period before paid billing begins. Because of this, once a paid subscription has started and the trial period has been used, we generally do not offer refunds for that billing cycle: you can cancel at any time to stop future billing, but past charges are generally non-refundable.
We make narrow, case-by-case exceptions for issues such as:
- Duplicate charges for the same subscription period.
- Verified billing errors on our part.
- Extended, verified service outages that materially prevented use of the Product.
- Refunds required by applicable law.
Approved refunds are issued by Paddle to the original payment method. We do not issue cash, credit, or alternate-method refunds outside of Paddle.
3. Credits and Add-On Purchases
Some Products offer optional add-on purchases, such as usage credits or top-ups, on certain plans. These add-on purchases are generally non-refundable once made, and any usage allowance they grant may reset on a recurring basis rather than rolling over, consistent with the specific Product's own terms. See that Product's refund policy for the exact rules that apply to its credits or add-ons.
4. How to Request a Refund
To request a refund or report a billing issue, contact us using the details in Section 7, or use the receipt/support link provided by Paddle at the time of purchase. Include your account email, the Product, and the transaction date so we can look into it.
5. Chargebacks
If you believe you were charged in error, please contact us first so we can investigate and resolve it directly. Filing a chargeback with your bank or card issuer without first contacting us can result in suspension of your account while the dispute is resolved through Paddle.
6. Product-Specific Refund Terms
This Policy states Ioxforge's general refund stance across all Products. A Product may publish its own, more detailed refund policy addressing that Product's specific plans, trial length, and credit/add-on rules, for example marktraq.com/refund-policy. Where a Product's own refund policy states a different or more specific rule for that Product's use, the product-specific policy governs for that Product's use; this Policy continues to govern everything the product-specific policy does not address.
7. Contact Us
For refund requests or billing questions, contact IOXFORGE TECHNOLOGIES LIMITED at:
- Email: contact@ioxforge.com
- Entity: IOXFORGE TECHNOLOGIES LIMITED (RC 9271810), Nigeria