This Refund Policy states the general refund rules that apply to subscriptions and purchases across IOXFORGE TECHNOLOGIES LIMITED ("Ioxforge," "we," "us," or "our") and its family of products (each, a "Product," together the "Products"), including MarkTRAQ, and any Products we launch later. Individual Products may state their own, more specific refund terms, which govern for that Product's use where they differ from or add to the general rules below; see Section 6.
1. Payments
Payments for all Ioxforge Products go through our payment processor. IOXFORGE TECHNOLOGIES LIMITED is the seller. When a refund is approved, it goes back to your original payment method through our payment processor. How long it takes to appear depends on your bank or card issuer.
2. General Refund Stance
Your first payment for a paid subscription to an Ioxforge Product, monthly or annual, is covered by a 7-day money-back guarantee. The guarantee applies once per customer for each Product. If you are not satisfied, contact us within 7 days of that payment and we will refund it in full.
After that, subscription charges are non-refundable, except where you were charged twice for the same billing period, you were charged after cancelling, an extended and verified service outage prevented you from using the Product, or the law requires a refund. You can cancel at any time to stop future billing.
3. Credits and Add-On Purchases
Some Products offer add-on purchases, such as usage credits or top-ups, on paid plans. Purchased credits are non-refundable. Unless a Product's own refund policy says otherwise, purchased credits stay on your account while it is active and do not expire. They are lost only if the account is deleted, or terminated for breaking our terms. Recurring plan allowances may reset on a schedule and do not roll over. See the Product's own refund policy for its exact rules.
4. How to Request a Refund
To request a refund or report a billing issue, contact us using the details in Section 7. Include your account email, the Product, the date of the charge, and the reason for your request.
5. Chargebacks
If you think a charge is wrong, please contact us first so we can look into it and put it right. If you file a chargeback with your bank or card issuer without contacting us, we may suspend your account while the dispute is resolved. We may suspend accounts linked to fraudulent disputes.
6. Product-Specific Refund Terms
This Policy states Ioxforge's general refund stance across all Products. A Product may publish its own, more detailed refund policy addressing that Product's specific plans, guarantee terms, and credit and add-on rules, for example marktraq.com/refund-policy. Where a Product's own refund policy states a different or more specific rule for that Product's use, the product-specific policy governs for that Product's use; this Policy continues to govern everything the product-specific policy does not address.
7. Contact Us
For refund requests or billing questions, contact IOXFORGE TECHNOLOGIES LIMITED at:
- Email: contact@ioxforge.com
- Entity: IOXFORGE TECHNOLOGIES LIMITED (RC 9271810), Nigeria